Privacy Policy
Effective January 1, 2024
Pain Relief KC (“we,” “us,” “our,” or “Practice”) operates the painreliefkc.com website. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website.
1. Information We Collect
Contact Form Data
When you submit our contact form, we collect your name, email address, phone number, and message. This information is used to respond to your inquiry.
Booking Information
When you book an appointment through our booking system, we collect scheduling information and basic contact details. This is transferred to our appointment management system and is not retained on this marketing website.
Automatic Information
We automatically collect certain information about your device and how you use our website, including IP address, browser type, pages visited, and time spent. This is collected via analytics and cookies.
2. How We Use Your Information
- • Respond to your inquiries and requests
- • Process and confirm appointments
- • Send you appointment reminders and updates
- • Improve website functionality and user experience
- • Monitor for fraud and security
- • Comply with legal obligations
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience. These include:
- • Essential cookies: Required for website functionality
- • Analytics cookies: Help us understand how you use our site (via PostHog)
- • Preference cookies: Remember your settings and preferences
You can control cookie settings through your browser. Disabling cookies may affect website functionality.
4. Third-Party Services
We use the following third-party services:
- • Sanity CMS: Content management (privacy policy: sanity.io/privacy)
- • PostHog: Analytics and feature flags (privacy policy: posthog.com/privacy)
- • Vercel: Website hosting and deployment (privacy policy: vercel.com/privacy)
- • Resend/Mailgun: Email delivery for contact form responses
These services may collect and process your information according to their own privacy policies. We are not responsible for their privacy practices.
5. Clinical Data and Patient Records
This is a marketing website only. Clinical patient records, medical history, and treatment notes are stored separately in our HIPAA-compliant patient management system and are not collected or accessed through this website. Patient data is never shared or referenced on this public website.
6. Data Security
We implement reasonable security measures to protect your information from unauthorized access, alteration, and disclosure. However, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.
7. Data Retention
Contact form submissions are retained for 12 months. Analytics data is retained according to PostHog’s retention policy. You may request deletion of your information by contacting us at info@painreliefkc.com.
8. Your Rights
Depending on your location, you may have rights regarding your information:
- • Access your information
- • Request correction of inaccurate data
- • Request deletion of your information
- • Opt-out of analytics tracking
To exercise these rights, contact us at info@painreliefkc.com.
9. Children’s Privacy
Our website is not intended for children under 13. We do not knowingly collect information from children. If we become aware that a child has provided us with information, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes become effective when posted to the website. Your continued use of our site constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy, contact us at: